Return & Refund Policy

At Cornexe.shop we want you to be completely satisfied with your purchase. If you are not happy with your teddy bear or toy order, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is unused, unwashed, and in its original condition.
The product is returned with all original tags, packaging, and accessories.
The item is not damaged due to misuse, negligence, or improper handling.
Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items are not eligible for return:

Products marked as Final Sale or Non-Returnable
Personalized or customized products
Gift cards
Products that have been used, washed, damaged, or altered by the customer
Items returned without original packaging or tags

Return Process

To request a return:

Contact our support team at support@Cornexe.shop within 7 days of delivery.
Provide your order number and reason for return.
If your request is approved, return instructions will be sent to you.
Ship the product back in its original condition.

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect the returned item:

Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We offer exchanges for:

Damaged products
Defective products
Incorrect items received

Exchange requests must be submitted within 7 days of delivery and are subject to product availability.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of receiving the order.
Include your order number and clear photos of the product.
We will review the issue and arrange a replacement, exchange, or refund where applicable.

Return Shipping Costs

If the return is due to our error (wrong, defective, or damaged item), Cornexe.shop will cover the return shipping cost.
For all other approved returns, customers may be responsible for return shipping charges.

Order Cancellation

Orders may be canceled before shipment.
Once an order has been shipped, cancellation is not possible, and the order must follow the return process after delivery.